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Terms and Conditions That Cover Your Account

These terms set out how your pk9993 account works — what you can do, what we expect, and how your deposits through bKash, Nagad or Rocket are handled. Access and eligibility depend on your local law and the regions we currently serve.

Account holder responsibilitiesbKash, Nagad, Rocket deposit termsWithdrawal and verification rulesEligibility by local lawHow to raise a dispute
pk9993 Terms and Conditions That Cover Your Account
ACCOUNT SECURITY STANDARDS

How We Handle Your Account Under These Terms

Security and fair handling are built into how we operate your account day to day. From the moment you deposit through bKash or Nagad to the point you request a withdrawal, each step follows a defined process that these terms underpin. Below are the four areas we take most seriously.

Deposit Verification

Every bKash, Nagad and Rocket deposit is matched against your registered account number. Unmatched deposits are held pending manual review before any funds are credited.

Withdrawal Process

Withdrawals require identity confirmation before release. We check the withdrawal wallet matches the one used for deposits — this protects your balance from unauthorised requests.

Account Data Retention

We retain your account records and transaction history for as long as required by our operating obligations. You can request a copy of your data by contacting support with your account ID.

Dispute Resolution

Raise any dispute within 30 days of the transaction in question. Provide your wallet reference number and the amount. We will investigate and reply within the timeframe stated in these terms.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to dispute a transaction that came through bKash, Nagad or Rocket, our support team can walk you through the process. Reach us through the channels below. Response times vary, but we aim to acknowledge every message within one business day. For wallet-related disputes, keep your transaction reference number ready before you contact us.

Live Chat Open the chat widget from any page on pk9993. Available directly from your account dashboard for terms and account queries.
Email Support Send your question to our support address found in the account help section. Include your account ID and any relevant transaction reference.
Help Centre The Help Centre lists common terms questions, withdrawal rules and wallet-specific deposit guidance for bKash, Nagad and Rocket.

Your Questions About These Terms Answered

The questions below cover the situations account holders ask about most when reading these terms. If your question is not here, reach us via live chat or email using the contact paths listed above.

Yes. These terms cover all deposit methods. For bKash, Nagad and Rocket, the wallet provider's own rules also apply alongside ours — both sets are in force at the same time.

Eligibility depends on your local law and whether your region is currently served. We do not make legal determinations on your behalf — check what applies where you are.

A breach can lead to account suspension while we review the situation. Funds held may be withheld pending investigation. We will notify you by the contact details on your account.

We post the updated version here with a revised date at the top. Continuing to use your account after that date means you accept the new terms. Close your account beforehand if you do not agree.

Contact support via live chat or email with your account ID. We will confirm your identity and send your data record within the timeframe set out in our data retention policy.

Submit your dispute within 30 days. Include your wallet reference number, the withdrawal amount and the date. Our team will review and respond within the period stated in these terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.